Overview

SKILVUL GROUP is a social enterprise with a mission to build accessible tech education for everyone.

Currently, we offer two main services - an end-to-end coding bootcamp (Impact Byte), and an online training & certification platform for on-demand digital skills (Skilvul), for anyone who wishes to become a programmer.At Skilvul Group, we treat each other with respect and communicate with empathy. We support each other even though it is not part of our job description.

We try to create a working culture where everyone is responsible for their own time. We require you to work efficiently and spend time wisely. We hope that nobody is working late here. We do not want to boss you around. In fact, you will be able to speak freely to anyone, including the top executives, about anything. We treat each others’ time valuable and ask kindly for each other’s attention and help despite positions.

We expect you to prioritize and fulfill your responsibilities, but you are also welcome to pursue your hobbies, spend time with your family, hang out with friends, and do other stuff that you are passionate about. We hope that you can have a more meaningful and purposeful life by working at Skilvul Group.

Job Description

Reporting to the CTO and Product, you will be responsible as IT support to provide organizations with information technology support to optimize operational efficiency. You will have to assist our users with their issues and finding solutions.

Responsibilities

• Provide technical support to end-users

• Diagnose problems, provide analysis and solutions

• Make documentation of works and systems

• Support the roll-out of new systems and applications

• Monitor & maintain the application through the admin panel

• Coordinate with third parties or other internal IT resources to solve technical, application, or network issues

Requirements

• Having good interpersonal and communication skills.

• Minimum of 2 years experience in IT/software development

• Ability to keep up with technical innovation and trends in IT support.

• Exceptional ability to provide technical support and resolve queries.

• In-depth knowledge of computer hardware, software, and networks.